Once you have been approved as a stockist, we will accept payment via bank transfer, PayPal and Credit Card. You will be charged in your native currency.
Payment is required prior to shipment. Requests for payment terms are subject to approval. Please let us know at the time of order should you need to discuss payment terms.
We currently wholesale a variety of our products. Once you have been approved as a stockist you will have access to our line sheet and pricing details.
Providing we have the items of your order in stock we aim to ship your order in 3-5 business days. You will be notified once your order has shipped. We typically use Canada Post Expedited services for Canadian orders. Please contact us for lead times for large orders.
Orders may be cancelled no more than one day from the date your order was placed. Cancellations after this period will not be accepted as wholesale orders take up a large portion of our sales and products are packaged and made ready to ship in a very timely manner.
We are not able to provide refunds due to a change or heart. We stand behind the quality of our product and trust that you will be more than happy with the quality of your items. But we realize that sometimes things happen. Should your goods be faulty or damaged we will be happy to work with you for exchanges and refunds.
The use of our high-resolution images for your marketing can be provided upon request once your order has been received and payment is made. You are also welcome to use any of the current The Better Farm Co. published product images, product descriptions and recommended retail prices.
*Please note that these images are still the property of The Better Farm Co. and they must be used appropriately. We also encourage you to capture your own creative photos to share.
Where The Better Farm Co. products are advertised on a social platforms the following #tags and @accounts must be used in all instances. @the.better.farm.co, #thebetterfarm
Should you require our logo for your marketing, please contact us and it can be sent to you via email.
*Please remember that we are sharing out of gratitude and we ask that you kindly always use our images, tags and logos with respect.
Law that Applies
Our agreement and these terms and conditions are governed in accordance with the laws Alberta, Canada.
Please feel free to contact us with additional questions or concerns at firstname.lastname@example.org
We can’t wait to start building a Better relationship with you!